Local Authorities

LOCAL

AUTHORITIES

Springville Housing Group has several years’ experience in acquiring and managing private sector accommodation for local authority tenants. We have contracts with several councils and we have the capacity, procedures and service commitment to work with many more local authority housing departments..

We provide shared and supported living services that help adults with a range of needs to live independently and safely within their own local communities. Our service is suited for young adults, people with learning disabilities, developmental disabilities caused by differences in brain and brain injuries, mental health needs and those who present with other behavioural challenges.

We treat each of our service users as a unique individual and we diligently work with them so they can feel safe, secure and inspired to lead fulfilling lives.

Each of our service deliveries is bespoke and we work in a person-centric way. This means that our support and care is completely tailored to perfectly match the individual needs of each person living in one of our properties

WHAT LOCAL AUTHORITIES GET BY WORKING WITH US

RELIABILTY

We provide a highly customised and reliable value-for-money service to ensure households who are homeless are properly and safely accommodated.

EXPERT & KNOWLEDGEABLE TEAM

We have developed an expert and knowledgeable team of staff, all of whom have been with us for many years. Each member of our valued team manages tenancy and maintenance with professionalism, empathy, sensitivity and thorough commitment.

ACURATE POLICIES & PROCEDURES

We make sure to uphold ethical and operational principles that are crucial to local authorities. Our staff are well trained in dealing with sensitive and difficult situations. We ensure to work within our system of procedures, documentation, measurements, checks and operational processes to ensure optimal output. This makes what we do clear and easy for all stakeholders.

AVOIDING VOID PERIODS

Our Voids Manager is meticulous and works in managing void properties after tenant departs: organising, as necessary, repairs, cleaning and refurbishment. We will welcome new tenants, issue them with a comprehensive Information Welcome Pack, explain to new tenants their responsibilities and ensure they know how to work all the appliances on their property and who to call to report a repair.

SECURING RESIDENCE

We offer local authority housing departments and managers with responsibility for securing homeless tenant accommodation, a prompt and efficient service and commitment that makes these managers and housing officers’ jobs easier

Some of the Jobs we do for Local Authorities is to provide a reliable and responsive service for your homeless clients •

Updates where necessary on tenancies:
Tenant management issues
Dealing with absent tenants
Abandoned properties
Dealing with issues of living beyond means
Issues of unauthorised sub-letting
Unlawful overcrowding
Anti-social behaviour

OUR EQUALITY TRAINING

At Springville Group, we undergo equality training and are guided by our Equalities Policy & Practice objectives, which we embrace fully. Our team reflects our local communities and their diversity and ensures that our selected contractors, also drawn from our local communities, are equally mindful of these at all times

We are fully committed to best practices in lettings and management and to providing well-defined service levels and a quality service to all our clients and customers.

We are also committed to delivering a fair and equitable service to all our tenants and this is demonstrated through our Equalities policy and its implementation which we closely monitor to assess the effectiveness of our services.

EQUALITY & DIVERSITY POLICY

At Springville Group, we are committed to delivering an excellent, culturally appropriate and accessible service to all our clients. As a Black & Minority Ethnic (BME) led company ourselves, we have a strong equalities ethos. We are committed to practising the highest standards in the Equalities field and to operating in a non-discriminatory manner at all times.

Equalities policy and practice is constantly developing and evolving as social attitudes and legislation change. We at Springville Group keep our policies under constant review and will implement changes where such changes could improve equality of opportunity.

ADVANTAGES TO LOCAL AUTHORITY HOUSING MANAGERS OF WORKING WITH SPRINGVILLE

CLIENT FEEDBACK

Miriam Hayes

We have bought and sold a handful of properties in the past with various different realtors, but none came close to the service we got at Presson's. Not only is the team full of experts who know what they're talking about, but they are also always willing to go that extra mile to ensure customer happiness and satisfaction. We were never left hanging and waiting for an answer – everyone got back to us promptly and we never felt like we weren't in the loop of what was going on. The whole process was smooth and we never felt rushed or pushed to make a decision. Instead, we could take the time to decide on everything, and ended up signing the papers within weeks.

James and Susan Smith

We had heard a lot of praise for Presson's team, since many of our social circle was already using their services to purchase their own homes. We had pretty high expectations, and were pleasantly surprised when they were not just met, but surpassed by a mile. The team was accommodating at all stages – from viewing the properties, to providing extra information on some of the interior materials, to explaining in detail all the clauses in the contracts. Even our children could join the house viewing process, something which we were eternally grateful. Now, we are happy homeowners in a nice neighborhood, and we couldn't be happier.